Return & Exchange Policy

SHOP LADONNA ROYE WIGS RETURN AND EXCHANGE POLICY

This return policy is effective as of July 27, 2020, the return policy for order shipped or picked up before this date are written on the invoice of those orders.

 

WEB AND PHONE ORDER RETURN POLICY:

All orders are eligible to receive a FULL REFUND, details and exceptions as follows:

-item must be mailed back within 14 days (10 business days) of ship date.  After that date items are no longer returnable.

-The following items are not returnable: items marked Clearance or Closeout, Hair Care Products (shampoos, conditioners, etc.), and all Accessories (wig caps, styrofoam heads, etc.)

-Item must be in factory condition and must include the original undamaged box and packaging, and all hang tags must be still attached.  Items may be tried on but cannot be brushed out, used, worn, or altered in any way, nor have any product or perfume on them.

-if there is a shipping charge on the invoice, that shipping amount will not be refunded.

-Any discounts or coupons may not be applied to exchanged items.

-A restocking fee of 20% of the purchase price will be assessed to process all returned items prior to any refunds provided.

 

RETURN INSTRUCTIONS:

No RMA or advance permission from Shop LaDonna Roye is needed to send returns back to us.  Mail any eligible items (see above return policies for any exclusions) postmarked within 14 days (10 business days) of the ship date to the following address:

 

ATTN: Returns Department

Shop LaDonna Roye
12980  Tamiami Trail # 18
Naples, Florida 34110
1+ (239) 254-9100

 

Please note: International shipments (if applicable),must be mailed withing 3 days of recieving the item.

Please include a copy of your email confirmation or invoice with the returned item or items.  Please write on it if you would like a refund, store credit, or an exchange for a different item.

If you would like to exchange an item or items, please specify the style name, brand, cap size (if applicable), and color of the new item or items.

All returns / exchanges will be processed within 5 business days of receiving the items at our Naples Florida, headquarters.